LED Wall Rental Terms

These terms apply to LED wall rentals booked online at pixelproav.com. The rental company is AI Home Inc., doing business as PixelPro Productions, 3111 E Miraloma Ave, Anaheim, CA 92806. A rental we quote by hand follows its own quote.

1. What you book

One of our standard indoor LED walls (MR 2.6, PL 2.6 or MV Pro 2.6, in seven sizes from 8.2 × 4.9 ft to 23 × 13.1 ft; MR up to 19.7 × 11.5 ft), optionally with a sound add-on, for one to three consecutive days at one indoor venue, 7 days to 12 months ahead. The price is all-in: the wall, NovaStar processing with a hot-standby processor, delivery, setup, calibration, strike, and our technician on site for 8 hours a day, setup and strike included (10 hours on one day when the deposit is paid 30 or more days before the event). Time beyond that is $80 per technician per hour up to 12 hours on site in a day, $110 beyond, in half hours, booked ahead or approved on site by text (section 4). Each day after the first is 50% of the first day's price, for the wall and the sound alike.

Delivery is included within 30 driving miles of our Anaheim warehouse; 30–45 miles adds $300 per booking. Further away, outdoors, other sizes and longer bookings are quoted by hand.

2. Deposit and confirmation

At booking, a $500 deposit is authorized on your card through Stripe: it is held, not charged. We check the date, the venue and our crew, and confirm within 1 business day. The deposit is charged when we confirm, and the booking is then binding on both sides. If we cannot take the booking, the hold is released and nothing is charged. If we have not confirmed within 3 business days, the hold is released automatically.

3. Balance

The balance is due 7 days before the first event day: by card on your booking page, or by Zelle or wire on our invoice. Our bank details appear only on our invoice; confirm them with us by phone before a first transfer.

4. Event times and extra time

When you book, you give each day's event times. Our crew arrives before the start to set up and leaves after strike, and your booking shows when we are on site. Time on site beyond the included hours is $80 per technician per hour up to 12 hours on site in a day, $110 beyond, counted in half hours, priced when you book and paid with the balance.

If the event runs past the times you booked, our crew stays on only after you, or the on-site contact you named, approve it by text message. That time is $80 per technician per hour up to 12 hours on site in a day, $110 beyond, in half hours, charged after the event to the card you paid the deposit with, and we email you what was charged. Without approval, we finish and strike at the booked time.

Your card is kept on file with Stripe for this one purpose. If it does not go through, we send you a link to pay.

5. Cancelling or moving a booking

• 30 days or more before the first event day: the deposit is refunded in full.
• 7 to 29 days before: the deposit is kept, and the booking can be moved once, to a date within 6 months, if the wall is free that day.
• Less than 7 days before: the full price is due.
• If we cancel, for safety, the weather or any other reason, you choose a new date or a refund of everything you paid.

Cancel or ask to move by replying to your booking email; the date we receive it counts.

6. The venue

You arrange our access with the venue: load-in and load-out times, a loading dock, an elevator or ground-floor access, and two 20A circuits within 50 feet of the wall. Venue charges, such as power, rigging, dock or union labor fees, are yours. Online bookings are indoor only.

If the venue on the day is not as described at booking, we do what can be done safely; extra time or equipment is charged at the rates above, agreed with you first. We will not install where it is not safe.

7. Content

You provide what plays on the wall and the right to show it. Send it at least 3 days before the event, in the format we give you, and we check it on the wall before doors open.

8. Our equipment and insurance

The wall and everything with it stay ours. Only our crew installs, moves and runs them. You are responsible for loss or damage caused while on site by your guests, staff, other vendors or the venue, apart from ordinary wear. We carry general liability insurance and can send the venue a certificate of insurance on request.

9. Contact

Reply to your booking email, write to info@pixelproav.com, or text (626) 861-4292. AI Home Inc., 3111 E Miraloma Ave, Anaheim, CA 92806.